Refund Policy

If you are experiencing an issue with the our product, we recommend that you contact us and seek assistance before you ask for a refund. Often we'll be able to help troubleshoot your problem.

In the event of a full refund, the license is revoked. Any further use of the product is strictly prohibited, it must be destroyed immediately.

Valid conditions for a refund

We understand that sometimes we may not be able to solve your issue, or there may be circumstances in which a refund is warranted. In this case, we'll provide you with a refund.

The products that we sell on the platform are digital goods and cannot be "returned", so your entitlement to a refund takes this into account. Of course, in addition to the following rules, each country has its laws surrounding refunds, and these local laws are not excluded if they apply to you.

Product is "not as described" or doesn't work the way it should

The product is "not as described" if it is materially different from the product description or preview. If the product doesn't work the way it should then we'll promptly fix the issue by updating the product.

If the product is "not as described", the issue can't be fixed, and you shared how to reliably reproduce the problem then you would be entitled to a refund from us.

Support is promised but not provided

If you have an active support entitlement and do not receive the support you are entitled to, we will issue a refund. Please note that support covers bug fixes and general assistance via email when you encounter difficulties. It does not include the implementation of new features.